Racine Zoo Privacy Policy

At the Racine Zoo, we are fully committed to protecting your privacy and providing a secure online experience. The Racine Zoo is the sole owner of the information collected on this site and does not share, sell, or rent your information to others.

Customer Service

Donations

Your contact information is requested at the time of your donation. The Racine Zoo uses this information to verify your credit card transaction. The Racine Zoo does not sell or distribute this information to third parties.

Memberships

Your contact information is requested at the time of your membership submission. The Racine Zoo uses this information to verify your credit card transaction. The Racine Zoo does not sell or distribute information relating to your membership to third parties.

Returns and Refunds

No returns or refunds are accepted without the prior approval of the Racine Zoo. The customer is responsible for any related shipping charges. Call (262) 636-9189 to request return or refund authorization.

Delivery

Upon purchase of membership, gift certificates, brick engraving or submission of donations, you will be alerted to your successful transaction via email within 24 hours. Please contact us at (262) 636-9189 if you are not alerted to your transaction completion via email.

Contact

For additional questions or concerns, please contact us at (262) 636-9189 or email us at administration@racinezoo.org.